Privacy policy

Privacy Policy
Last updated: August 17, 2026

Pine Petal Plume ("we," "us," or "our") operates pinepetalplume.com. This policy explains what personal information we collect, how we use it, and your choices.

Information We Collect
When you visit our site, place an order, sign up for our email list, or contact us, we may collect:

  • Contact information: name, email address, phone number, shipping and billing address
  • Order information: items purchased, payment details (processed securely by our payment providers — we do not store full card numbers), order history
  • Device and usage information: IP address, browser type, operating system, and general location (city/region level), collected automatically when you browse our site
  • Communications: messages you send us via chat, email, or our contact form

How We Use Your Information
We use your information to:

  • Process and fulfill your orders, including shipping, customs, and duties where applicable
  • Communicate with you about your order, including shipping updates and support requests
  • Send marketing emails, SMS, or WhatsApp messages if you've opted in — you can unsubscribe at any time
  • Improve our website and product offerings
  • Detect and prevent fraud

Third-Party Services
We use the following services to operate our store, each with its own privacy practices:

  • Shopify — our e-commerce platform, which processes orders, payments, and hosts our store
  • Shopify Messaging (Shopify Inbox) — email, SMS, WhatsApp marketing, and live chat
  • Judge.me — collects and displays product reviews
  • Payment processors (Shop Pay, Apple Pay, Google Pay, and other checkout methods) — process payments securely
  • Google Ads and Google Analytics — measure site traffic and ad performance; you can opt out of personalized ads through Google Ads Settings

Cookies
Our site uses cookies to keep your cart working, remember your preferences, and measure traffic. You can disable cookies in your browser, though some features may not work properly without them.

International Orders
If you're ordering from Canada, the UK, or elsewhere outside the US, your information will be transferred to and processed in the United States.

Data Retention
We retain your information for as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights
You may have the right to access, correct, or delete your personal information, or opt out of marketing. Contact us at support@pinepetalplume.com to make a request.

Children's Privacy
Our store is not directed at children under 13, and we do not knowingly collect information from them.

Changes to This Policy
We may update this policy periodically; changes will be posted here with an updated date.

Contact Us
Pine Petal Plume
support@pinepetalplume.com