Refund policy

Damaged Items & Replacement Policy
Because earrings are worn directly in pierced ears, we cannot accept physical returns or exchanges for hygiene and public safety reasons.
However, we want you to love your jewelry! If your items arrive damaged or defective, we will happily send a free replacement or issue a full refund under the following conditions:
  • The 7-Day Notification Window: You must contact us at support@pinepetalplume.com within 7 daysof the official delivery date tracking timestamp.
  • Proof Required: Please include your order number and clear photographs showing the damage to the item and the shipping packaging.

  • Resolution: Once verified, we will process your replacement or refund immediately. You do not need to mail the damaged item back to us.
Please note: We cannot offer replacements or refunds for items reported after the 7-day delivery window or without photographic proof of damage.