Cancellation policy

Order Cancellations

If you need to cancel a regular order, contact us at support@pinepetalplume.com as soon as possible. We can cancel your order if it has not yet been processed for shipping (before our 2:00pm PT cutoff on the day it was placed, or before the next business day's cutoff if placed after hours). Once an order has been processed and handed to the carrier, it can no longer be cancelled, but our standard Return and Refund Policy applies if the item arrives damaged.

Pre-orders

Some items may occasionally be available for pre-order if they are temporarily out of stock while we craft more. When you purchase a pre-order item, you will be charged in full at checkout, just as with any other order.

You can cancel a pre-order that has not yet shipped by contacting us at support@pinepetalplume.com. Once an item has shipped, our standard [Return and Refund Policy] applies.